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October 8, 2012

How do you hold difficult conversations with doctors?

Daily Briefing

I sometimes dread my difficult conversations with doctors, from delivering performance reviews or trying to convince them to buy into our quality initiatives. There's got to be a better way, right?

We know – having certain conservations with providers can be challenging, and it isn't always easy to effectively communicate tough messages to strong-willed doctors. One of the best resources here is the Clinical Advisory Board's The New Quality Compact, which aims to help members develop a comprehensive process for:

  • Conducting effective physician performance improvement conversations;
  • Implementing strategies for promoting the adoption of evidence-based practice;
  • Assessing opportunities for aligning physician incentives to support performance goals; and
  • Evaluating approaches for engaging ambulatory-based providers in performance improvement initiatives.

Best practices are helpful, but what about real-world examples?

See our Physician Performance Improvement Compendium. There are case study examples of how other organizations have prepared physician leaders to engage their peers in quality improvement; it also includes tools and resources for leading peer-to-peer performance conversations.

You could also review the Crimson Continuum of Care's Modeling Difficult Physician Conversations, which includes a small video library that offers tactics on how to lead productive performance conversations, overcome physician opposition to data and performance tracking, and more.

More from today's Daily Briefing
  1. Current ArticleHow do you hold difficult conversations with doctors?

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