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March 14, 2014

Hospitals rank their favorite EHR systems

Daily Briefing

A new Black Book Rankings report names the top electronic health record (EHR) vendors across several performance areas.

Details of rankings

Over the course of five months, more than 22,000 providers participated in EHR client experience surveys. The Black Book Rankings are based on the client experience scores for:

  • Accountable care organizations' data needs;
  • Administrative and documentation functionalities;
  • Certification-required EHR functionalities;
  • Clinical workflow functionalities;
  • Electronic prescribing modules; and
  • Health information exchange enterprises.

Top EHR vendors

Chicago-based Allscripts Healthcare Solutions scored highest in customer satisfaction for EHRs used by larger hospitals and academic medical centers, marking the first time Epic Systems did not claim the top spot. Cerner, McKesson, and Quadramed rounded out the top five vendors favored by large hospitals.

"It was the big medical centers that gave Allscripts their top scores," says Doug Brown, Black Book's managing partner. "All of the margins were close," but other top vendors fell short in customer satisfaction categories that allowed Allscripts to move up, he noted.

For the fourth year in a row, Cerner claimed the top spot in the rankings for community hospitals with 100 to 299 beds, followed by Siemens, McKesson, Epic, and Allscripts.

Among small, rural, and critical-access hospitals with fewer than 100 beds, CPSI received the highest award for customer-experience scores, trailed by Cerner, Healthland, Health Management Systems, and RazorInsights.

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"Hospital leaders are seeking empirical data from EHR users to make informed vendor choices, particularly those switching systems or replacing home grown EHRs," Brown said, adding, "Viable EHR vendors are actively supporting their clients past implementation, and demonstrating best-of-breed technologies through innovative solutions" (Conn, "Vital Signs," Modern Healthcare, 3/11 [subscription required];  McCann, Healthcare IT News, 2/28).

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