- Arizona: Banner Desert Medical Center has chosen Cristal Mackay as COO, giving the center an all-female leadership team, Anuja Vaidya reports for Becker's Hospital Review. Previously, Mackay worked at Ventura County Medical Center in California, and has held leadership roles at Adventist Health (Vaidya, Becker's Hospital Review, 7/19).
- Ohio: A team at Cleveland Clinic in May completed the clinic's first total face transplant, the clinic announced Tuesday. Cleveland Clinic had completed two partial face transplants prior to the May procedure. The latest procedure lasted 31 hours, and involved transplantation of the scalp, forehead, upper and lower eyelids, eye sockets, nose, upper cheeks, upper jaw, half of the lower jaw, upper and lower teeth, partial facial nerves, facial muscles, and skin, the clinic said. The 21-year-old recipient, who suffered severe facial trauma from a gunshot wound as a teenager, is now walking, talking, and will soon begin eating orally (Cleveland Clinic release, 7/18; Coutre, Modern Healthcare, 7/19).
- Virginia: A Chipotle franchise in Sterling reopened Wednesday after closing Monday due to reports that customers had gotten sick after eating there. The franchise conducted a "thorough sanitization" following the illness reports. The food poisoning-tracking website iwaspoisoned.com as of Wednesday night had received reports of 133 people sickened at the location, Julie Jargon reports for the Wall Street Journal. Separately, testing by the Loudoun County Public Health Department found that a customer who ate at the restaurant has tested positive for norovirus. Chipotle was connected to several food poisoning outbreaks in 2015 (Jargon, Wall Street Journal, 7/20; Baertlein, Reuters, 7/20; Reuters/CNBC, 7/20).
What they value: The 5 types of cancer patients
Cancer patients have more choices for their care than ever before. To attract patients in this fiercely competitive landscape, you must invest your limited resources in the right services—ones that will earn patients’ trust and improve their experience.
Analysis of the Cancer Patient Experience Survey revealed five distinct patient types—each with unique characteristics and preferences for their care. This infographic is your guide to understanding the five types of patients and what they value in a cancer provider.