Understand how we got here — and how to move forward.


August 15, 2017

CMS gives 215 hospitals 'five stars' for patient experience. See how yours fared on our map.

Daily Briefing

See our map of hospital star ratings

CMS recently updated its Hospital Compare website with new Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) summary star ratings for 3,504 hospitals.

CMS' summary star rating scores hospitals on a one-to-five-star scale based on the 11 publicly reported measures in HCAHPS survey, which assesses patient experiences. The latest update is based on HCAHPS survey data collected between Oct. 1, 2015, and Sept. 30, 2016.

The patient experience summary star ratings are distinct from CMS' overall quality star ratings, which the agency last updated in December 2016 amid criticism from hospitals.  CMS had planned to release updated overall star ratings in July, but delayed its next update until October after encountering data issues.

Learn how to improve the patient experience by building a culture of empathy

How hospitals fared

Out of 3,504 hospitals eligible for a rating:

  • 215 received a five-star rating;
  • 1,203 received a four-star rating;
  • 1,468 received a three-star rating;
  • 543 received a two-star rating; and
  • 76 received a one-star rating.

CMS did not assign star ratings to 1,307 hospitals for which it lacked sufficient data (AHA News, 6/1; CMS methodology, accessed 8/13; CMS ratings, accessed 8/13).

Hospital Patient Experience Star Rating Map
View the map in full size

Star ratings reflect HCAHPS surveys competed between Oct. 1, 2015 and Sept. 30, 2016, as displayed in the Hospital Compare update released on July 26, 2017.

Improve your patient experience with 5 must-have upgrades for the consumer-focused health system

If hospitals and health systems hope to grow in today's consumer-driven health care market, they'll need to build long-term, durable relationships with their customers.

Here are five ways to transform into a consumer-focused system.

Download Now

Have a Question?


Ask our experts a question on any topic in health care by visiting our member portal, AskAdvisory.