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Checklist and maturity model

Key tools providers need to build and evaluate remote second opinion programs

Effective remote second opinion (RSO) programs support provider organizations’ strategic goals, such as expanding access, improving the quality of care, or creating new revenue streams. These resources will help you avoid common pitfalls when implementing and evaluating RSO solutions.

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How to start and build an RSO program

Effective RSO programs support provider organizations’ strategic goals, such as expanding access, improving the quality of care, or creating new revenue streams. Regardless of the goal, this checklist reviews how to get started on an RSO program. Read on to see what questions you should be asking yourself and your team.



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Evaluate your RSO program and workstream
In an RSO program, creating an efficient workstream is important. This maturity model will help you assess the components in your workstream and demonstrate how they can be more streamlined. Assess your program across the nine dimensions in this maturity model to see if you are a pilot, intermediate, or established program. Your program may fall into different maturity levels across each dimension.
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About Purview

Sponsorship Spotlight

Purview is the leader in medical remote and second opinion software serving hospitals and subspecialists around the globe. Their SaaS software is used by innovative healthcare organizations to efficiently gather and coordinate a complete set of a patient’s relevant clinical information, scans and pathology images either in advance of an in-person visit or if more appropriate due to the patient’s circumstances or preference, in lieu of a personal visit. Their mission is to improve medical outcomes by making this information available wherever and whenever it is required for patient treatment or to inform diagnosis.

Learn more about Purview.

This Checklist & Maturity Model is sponsored by Purview, an Advisory Board member organization. Representatives of Purview helped select the topics and issues addressed. Advisory Board experts wrote the cheat sheet, maintained final editorial approval, and conducted the underlying research independently and objectively. Advisory Board does not endorse any company, organization, product or brand mentioned herein.

View Advisory Board’s Editorial Guidelines.

Advisory Board Resources

How are remote second opinions reimbursed?

Remote second opinions (RSOs) connect patients with specialists via virtual modalities and gather relevant clinical information without the need for in-person visits—and amid Covid-19, when arranging in-person visits is more difficult, RSOs are more important than ever. However, reimbursement for these services has historically been a challenge.

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4 reasons remote second opinions are important in cancer care

Remote second opinions (RSOs) enable specialists to review and consult on patient cases from afar—a technology that's perhaps more important than ever amid the Covid-19 pandemic, when both patients and providers rely heavily on telehealth.

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Why should we be talking about remote second opinions?

Remote second opinions (RSOs) not only improve health care access amid Covid-19, but they also help solve for some of the challenges stemming from the increased use of telehealth. Advisory Board's Manasi Kapoor and Elysia Culver spoke with Purview's Les Trachtman to discuss the benefits of asynchronous telehealth services, such as RSOs, and the efficiencies RSOs create in data collection.

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