Timely and convenient access to care remains a top priority among patients. We've compiled our best resources to help physician executives secure patient loyalty, fuel group growth, and provide patients the care they need.
Resources to Expand Ambulatory Access
We've compiled our best resources to help physician executives secure patient loyalty, fuel group growth, and provide patients the care they need.
May 1, 2020
Choose from the categories below to see research for your specific access goals
Metrics picklist: Medical group access metrics
Download our vetted list of metrics to measure your organization’s access performance across scheduling efficiency, provider capacity, utilization, and patient preference.
Benchmarks: Primary care access benchmarks for medical group leaders
We surveyed medical groups across the country to establish a national set of access benchmarks in primary care.
Implementation checklists: How to reduce patient no-showsReview implementation guidance for no-show reduction strategies including appointment reminders, patient fines, personal phone calls, and predictive overbooking.
Case study: How Aurora implemented a scheduling wheelAurora created a standardized scheduling wheel that breaks up a physician’s day into a manageable, predictable workload with built-in flexibility.
Scheduling playbook: 10 steps to centralized scheduling
Scheduling reform can be complex. Our 10-step guide leads you through a successful centralization process.
How to Talk to Physicians About Standardized Scheduling
Use this cheat sheet to anticipate and address common physician pushback that you might encounter in meetings and one-on-one performance conversations.
Case Study: How Glacier Bay Clinic Standardized Schedules to Improve Patient Access
Glacier Bay Clinic, a pseudonym, increased primary care capacity without hiring additional providers—while still preserving autonomy during the process.
Case study: How Yosemite Physicians scaled online scheduling
Yosemite Physicians, a pseudonym, rolled out online scheduling across the physician enterprise.
Ready-to-use slides: How to talk to physicians about patient access
Use these slides to socialize access expansion with your physicians and secure their support for your organization’s access goals.
Case study: How InterMed lowered ED utilization by investing in primary care access
InterMed used analytics and education to connect patients to their primary care services (and decrease hospital utilization).
Case study: How Aurora got all physicians to offer extended hours
Aurora Medical Group learned that getting physicians on board with non-traditional hours depends on giving physicians flexibility around when to offer them.
Case study: How Sentara scaled virtual visits
Sentara Medical Group offers phone-based e-visits as another access point for patients.
Research report: Retail and urgent care clinic strategy
Many executives are building out convenient care clinics to expand their access offerings.
Evaluation guide: Assessing the case for concierge medicine
Review our evaluation of five concierge medicine models and recommended steps for evolving how your organization delivers care.