North Metropolitan created CoNeCT, a program to support frequent ED users through a well-coordinated discharge strategy.
The CoNect program consists of three key elements:
- Care team. The CoNeCT team consists of care specialists who work together to create a comprehensive discharge plan. By addressing the medical and psychosocial needs of patients, ED visits are reduced.
- Patient identification. Patients can be referred to the program at any point along their care journey based on particular inclusion criteria. Entry points include the ED, acute care units, and primary care.
- Care planning. The program provides comprehensive and intensive care support. A snapshot of the patient journey along the CoNeCT program is outlined below.