Mayo Clinic Florida says the best way to promote hand hygiene is to empower nurses to speak up—even if that means critiquing the CNO, Shannon Barnet reports for Becker's Infection Control and Clinical Quality.
The pressure to obtain better patient satisfaction scores can make it hard to say "no" to patients—but there are ways to make the conversation easier, Neil Chesanow writes for Medscape.
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02/23/2016
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