August 4, 2016

For NewYork-Presbyterian, virtual ED visits aren't the future—they're here

Daily Briefing

NewYork-Presbyterian has launched a revamped digital health platform that features virtual ED and urgent care visits, among other telehealth features.

NYP OnDemand is available on the health system's website and through its mobile application. Some services are available immediately, while others will be phased in over the coming months. They include:

  • Digital Second Opinion, which allows doctors in 80 medical specialties from ColumbiaDoctors and Weill Cornell Medicine to offer second opinions for an $800 one-time fee to patients across the country, an option the system hopes to eventually offer worldwide;
  • Inter-hospital Digital Consults, which connects doctors at NewYork-Presbyterian's regional network with specialists across the health system via telehealth;
  • Digital Emergency and Urgent Care, which includes a pilot program that allows visitors to the Lisa Perry Emergency Center at NewYork-Presbyterian/Weill Cornell to videoconference in a private room with a clinician after an initial triage and screening exam. Separately, patients will be able to receive virtual urgent care services from NewYork-Presbyterian/Weill Cornellfor non-emergency conditions that need expedited treatment; and
  • Digital Follow-Up Appointments, which will offer follow-up telehealth visits to patients when it launches in fall 2016.

Steven Corwin, president and CEO of NewYork-Presbyterian, said the new digital push is designed to deliver patient care more efficiently. "At NewYork-Presbyterian, we are looking to redefine the intersection of technology and health care, and our new digital health platform is our way of strengthening traditional telehealth services," he said.

Peter Fleischut, NewYork-Presbyterian's chief innovation officer, said all of the telehealth efforts are focused on improving access. "We anticipate this is how we need to be operation in the future to engage with our patients," he said, adding, "I would guarantee that we will be adding services into this"  (Teichert, Modern Healthcare, 7/27;  Mottl, FierceHealthcare, 7/26; Davis, Healthcare IT News, 7/26; Misra, MedPage Today, 8/1; NewYork-Presbyterian release, 7/26; NewYork-Presbyterian website, accessed 8/2).

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