TN Oncology tracks four metrics to evaluate the success of their program: hospitalization rates, ED visits, referrals to supportive care, and patient satisfaction. To date, they have seen improvement across all four metrics.
Outside of these specific metrics, TN Oncology’s ePRO program has helped to:
- Measure success of quality improvement efforts: TN Oncology analyzes aggregate ePRO data to identify points in care where they can be more proactive and improve on care delivery and patient experience. Results and progress are then shared with the board and with clinicians through clinic scorecards and a weekly bulletin from the CMO.
- Differentiate TN Oncology to payers: TN Oncology uses ePRO program data to satisfy value-based care requirements and negotiate better contracts. For example, TN Oncology was able to compare their quality outcomes (e.g., reduced hospitalization rates) to others in the state.
- Improve patient and provider satisfaction: The ePRO program has boosted support provided to patients (e.g., two-hour-or-less response times to inbound symptom management triage calls), which has improved patient experience. In addition, the program has reduced the number of physician tasks in the EMR, which has led to positive feedback from physicians.
- Partner with pharma on clinical studies: TN Oncology supplies ePRO data to pharmaceutical companies to help provide real world evidence on treatment protocols.
Looking ahead, TN Oncology plans to integrate specialty pharmacy and clinical trials into the platform to further integrate components of oncology care into a singular platform.