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Resource Library

Resources to expand ambulatory access

Timely and convenient access to care remains a top priority among patients. We've compiled our best resources to help physician executives secure patient loyalty, fuel group growth, and provide patients the care they need.

Choose from the categories below to see research for your specific access goals


Measure your access performance and benchmark against peers

Metrics picklist: Medical group access metrics

Download our vetted list of metrics to measure your organization’s access performance across scheduling efficiency, provider capacity, utilization, and patient preference.

Get the metrics

Benchmarks: Primary care access benchmarks for medical group leaders

We surveyed medical groups across the country to establish a national set of access benchmarks in primary care.

See how your organization stacks up


Expand access using your existing workforce

Implementation checklists: How to reduce patient no-shows

Review implementation guidance for no-show reduction strategies including appointment reminders, patient fines, personal phone calls, and predictive overbooking.

Start reducing no-shows now

Case study: How Aurora implemented a scheduling wheel

Aurora created a standardized scheduling wheel that breaks up a physician’s day into a manageable, predictable workload with built-in flexibility.

Explore this case study in more detail

Scheduling playbook: 10 steps to centralized scheduling

Scheduling reform can be complex. Our 10-step guide leads you through a successful centralization process.

Review our tactical guidance

How to Talk to Physicians About Standardized Scheduling

Use this cheat sheet to anticipate and address common physician pushback that you might encounter in meetings and one-on-one performance conversations.

Download the four talking points

Case Study: How Glacier Bay Clinic Standardized Schedules to Improve Patient Access

Glacier Bay Clinic, a pseudonym, increased primary care capacity without hiring additional providers—while still preserving autonomy during the process.

See how they transitioned to standardized schedules

Case study: How Yosemite Physicians scaled online scheduling

Yosemite Physicians, a pseudonym, rolled out online scheduling across the physician enterprise.

Learn how they took their pilots to scale

Ready-to-use slides: How to talk to physicians about patient access

Use these slides to socialize access expansion with your physicians and secure their support for your organization’s access goals.

Win physician buy-in today


Add new access points

Case study: How InterMed lowered ED utilization by investing in primary care access

InterMed used analytics and education to connect patients to their primary care services (and decrease hospital utilization).

Learn more about InterMed’s approach

Case study: How Aurora got all physicians to offer extended hours

Aurora Medical Group learned that getting physicians on board with non-traditional hours depends on giving physicians flexibility around when to offer them.

Replicate Aurora’s approach

Case study: How Sentara scaled virtual visits

Sentara Medical Group offers phone-based e-visits as another access point for patients.

Review their rollout plan

Research report: Retail and urgent care clinic strategy

Many executives are building out convenient care clinics to expand their access offerings.

Read our top ten insights

Evaluation guide: Assessing the case for concierge medicine

Review our evaluation of five concierge medicine models and recommended steps for evolving how your organization delivers care.

See the five models

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