Service lines rapidly expanded telehealth offerings across 2020 in response to the Covid-19 pandemic, and many service line leaders believe that telehealth is here to stay. But for telehealth to drive long-term value, tracking meaningful metrics to gauge telehealth performance will be crucial for driving long-term value.
This picklist maps specific key performance indicators to common service line and system goals. Use this list to help build your telehealth data collection infrastructure and ensure that telehealth continues to positively inflect care delivery for years to come.