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Navigation Metric Selection Tool

Melanoma Programs

One of most challenging aspects of managing a navigation program is measuring its impact.

To make the process significantly easier, you should start by defining measurable goals and selecting key metrics to track performance on those goals. This tool will help you select metrics that best align with the goals for navigation at your organization.

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Instructions for use:

First, perform a rigorous assessment to identify and prioritize organizational needs and goals for navigation.

Then, review the goals (e.g., improve care coordination, enhance access to care) and corresponding metrics included within this tool. Note which goals align to your organization’s needs and rank them according to level of priority. Cancer program leaders should strive to pinpoint the top one or two goals for their navigation program.

Next, consider the metrics that correspond to your organization’s most pressing goal (e.g., your first priority). Within this category, check off the metrics that are most relevant, realistic, and impactful for your organization. Cross off metrics that are not relevant.

Last, consider the metrics that correspond to your second priority. Within this category, check off the metrics that are most relevant, realistic, and impactful for your organization. Cross off metrics that are not relevant. The result will be a list of metrics to consider using to track your navigation program’s performance.

Note: Cancer program leaders should be aware that tracking data often adds to navigators’ workload and requires a data collection platform. It is important that cancer program leaders consider potential tracking mechanisms (e.g., navigation software, Excel document) and select one that is both easy for navigators to use and facilitates data collection.

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