THE OUTLOOK FOR HEALTH CARE IN 2023:

What you need to know about the forces reshaping our industry.

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Toolkit

The physician executive's guide to patient-centered communication

Patient-centered communication can positively impact everything from treatment adherence to consumer loyalty. Use the strategies and tools below to support effective physician-patient communication at your organization.

 

Help physicians develop and hardwire effective communication skills

There are many ways to help physicians practice and hardwire patient communication skills into daily practice. Refer to the resources on the right to see how organizations help physicians build and assess patient communication skills.

 

Create visibility into the care journey for patients and caregivers

Even with exceptional physician-patient communication, common process barriers—such as out-of-date communication boards and long waiting room times—can undermine overall patient experience and cause confusion. Use the resources on the right to give patients and their caregivers insight into their care.

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