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Cheat Sheet

Digital inequity

Key Takeaways
  • Digital inequity, also known as the digital divide, refers to the economic, educational, and sociocultural disparities that arise from inadequate access to and utilization of technology.
  • Lack of access to technology is a social determinant of health.
  • Telehealth’s rapid scaling during Covid-19 has exacerbated access disparities, making the digital divide even more pronounced among vulnerable populations.
  • Providers’ new investments in technology and telehealth will worsen these inequities if there is no action, harming the patient populations who could benefit from them the most.

What is it?

Digital inequity, also known as the digital divide, refers to the economic, educational, and sociocultural disparities that arise from inadequate access to and utilization of technology. Without access to technology, disparities in education, employment, housing, and health care worsen, leading to a cyclical pattern of inequality. Technology access also impacts the type and quality of care patients are able to receive, especially as more care is delivered via technology such as telehealth platforms.

Barriers in access to digital health platforms include poor digital literacy, disabilities, lower income, and limited English proficiency. Larger, structural challenges to the digital divide include geographic isolation, broadband capacity, and lack of technical hardware needed for virtual health care access.


Why does it matter?

Advisory Board believes that lack of access to technology is a social determinant of health that has widespread ramifications across education, employment, and health care. Failure to address these inequities will exacerbate disparities across the care continuum and widen the digital divide.

The Covid-19 pandemic heightened interest in digital tools because of their scalability, efficiency, and portability—and growth in this space continues. This past year saw a record $14.8 billion raised in equity for digital health funding, and digital transformation is the top strategic priority cited by CFOs for 2021.

This industry-wide emphasis on digital tools is beneficial for patient monitoring and care delivery, but it also necessitates a second look at how these advancements could help—or harm—existing digital inequities among disconnected populations. Left unaddressed, the digital divide will embed a two-tiered system of care based on technological access. Affluent patients will have a full-spectrum of care options, while disadvantaged individuals will be forced to rely on in-person visits or substandard workarounds.

The mandate here is clear: investments in digital health are critical, but providers must factor in equity at the outset. Lack of action will harm the patient populations who could benefit from digitally enabled care the most.


How does it work?

Obvious contributors to digital inequity include broadband connectivity, device access, and digital literacy. However, these are only the outermost layers of a deeper problem. The root of digital disparities is tied to the systemic educational, employment, and socioeconomic disparities among disadvantaged populations across the country.

Inequity is a cyclical issue. Inadequate education limits employment opportunities, which exacerbate disparities in housing, nutrition, and safety. Parallel to these inequities is a widening gap in technology access and digital literacy. This results in disadvantaged individuals who are also disconnected from important technological touchpoints, such as health care. As more care delivery shifts to the virtual setting, digital inequities will worsen health outcomes related to technology, as well as the existing cycle of other social determinants of health.

Digital inequity is a multipronged issue and demands a complex response. Here, one thing is clear: no single stakeholder is responsible—or capable—of addressing it alone. Providers, payers, vendors, and policy leaders must work in tandem to first understand the needs of disadvantaged and disconnected patients and then identify solutions to bridge the divide.


Conversations you should be having

Health systems have a critical role in bridging the digital divide and promoting better equity among patient populations. To begin, leaders must understand how these disparities manifest in their community. Use this list of considerations to learn how your organization can identify these disparities and build toward future interventions.

  1. Collect patient demographic information such as age, location, and primary language spoken. Leverage your regional payers’ data of patient access and social determinants of health, when available.

  2. Access the FCC’s Mapping Broadband Health in America maps, which overlap broadband access and health data at the national, state, and county levels, to better understand your region’s broadband access and connectivity.

    FCC’s Mapping Broadband Health in America maps
  3. Perform a digital needs assessment to screen for digital access and literacy during patient intake. There are several examples to pull from, such as San Francisco’s Digital Equity Intake Form.

    San Francisco’s Digital Equity Intake Form
  4. Discover who else is studying digital inequity and working to fix it. As more students work remotely, this may include schools as well as other community partners.

But remember that change doesn’t happen overnight. Monitor your organization’s efforts and continually evolve to provide accessible, equitable virtual care.

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