Resource Library

Workplace violence resource library

Violence in health care settings is a long-standing challenge, but data shows that it is occurring more frequently and becoming more severe. Point-of-care aggression and violence not only undermine the resilience of frontline staff, they also contribute to increasing costs for health organisations around the world.

Use the resources below to gain a global perspective of how violence is impacting frontline staff, and learn strategies to confront this issue at your own organisation.

Strategies to stop workplace violence before it occurs

An infographic detailing four steps to make frontline staff feel safe—and actually stay safe—at work.

A Call to Action on Point-of-Care Violence

A four-page primer outlining why point-of-care violence should be at the top of your executive agenda. This executive briefing includes international data on point-of-care violence, four action steps health care leaders can take today, and external regional resources for further learning.

Confronting Point-of-Care Violence in Hospitals and Health Care. This case profile describes six action steps leaders at Melbourne Health took to address point-of-care violence and provides four tips for getting started.

Royal Melbourne Hospital's 6-step plan to confront point-of-care violence

A webinar recording of how Royal Melbourne Hospital has proactively addressed point-of-care violence using an executive-led strategy to support and empower staff to be advocates for their own safety.

Best Practices to Reduce Response Time to Routine point-of-care threats

Four practices and supporting tools to reduce response time to routine point-of-care threats.

Practice 1: Disruptive Behaviour Algorithm:
Provide frontline staff with an easy-to-use tool that assesses a patient or family member’s likelihood for behavioural escalation and includes predetermined action steps based on the severity of the behaviour. The goal is to identify early signs of disruptive behaviour and proactively intervene before they escalate.

Practice 2: Security-Driven Unit Rounding:
Formalise a process for security personnel to “round” on each unit and conduct brief check-ins with nursing staff. The goal is to proactively flag potential safety issues on each unit so security personnel can prioritise where they patrol more frequently.

Practice 3: Frontline De-escalation Team:
Embed a rapid response team of trained clinical and non-clinical staff who can immediately respond to escalating behaviour. The goal is provide in-the-moment support to frontline staff when patients or family members have escalating behaviour.

Practice 4: Behavioural Health Emergency Response Team
Create a rapid response team, made up of staff with behavioural health and de-escalation expertise, to manage all escalating patients in acute psychiatric crisis across the organisation. The goal is to provide in the-moment support to frontline staff who do not have behavioural health clinical expertise.

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