Current healthcare education practices fail to adequately educate patients about their conditions, their care, and how they can self-manage post-discharge. A review of the literature suggests that up to 80% of information provided by health care practitioners is forgotten immediately, and of the information remembered, nearly half is incorrect.
Lehigh Valley Health Network is a four-hospital Magnet system headquartered in Allentown, Pennsylvania.
Lehigh Valley developed an exemplary patient education program in which over the course of three days, clinicians ask patients a series of condition-specific and discharge questions to determine their understanding of the information.
Lehigh observed a 24% reduction in readmission rates and a 25% decrease in average length of stay for patients receiving three-day teach-back. The education program helped patients feel psychologically better prepared for discharge, enabling them to go home sooner.