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Benchmark Generator

Cancer Support Services Volumes, Staffing, and Operations Benchmark Generator

Explore the results from our 2015 national benchmarking survey on cancer program support services volumes, staffing, and operations.

Over 140 cancer programs provided facility-level data on their support services, including navigation, survivorship, palliative care, clinical research, and genetic counseling. We’re featuring these responses in our interactive Benchmark Generator. This tool lets you slice and dice the data by various factors, including region, analytic case load, and type of institution, to compare your cancer program to your peers.

All Oncology Roundtable members can use this tool to access the national results, while any organization that participated in the survey will have immediate access to a custom report.

Note: We postponed our planned 2020 update of these benchmarks due to the Covid-19 pandemic, but we hope to update the benchmarks as soon as we are able to collect data that won't be skewed by changes in service offerings and utilization related to the pandemic. In the meantime, we hope that the current benchmarks are still helpful as a general frame of reference.

Access the support services tool


Get our cancer support services insights

Support services insights: How are we doing on clinical research?
To help members understand how their research program compares to their peers, we surveyed 140 cancer programs in our 2015 Cancer Support Services Volumes, Staffing, and Operations Survey. Keep reading to see what we learned.

Support services insights: Are you providing the right complementary medicine services?
Cancer patients use complementary medicine significantly more than the general patient population so offering these services may be an effective way to differentiate your program from your competitors. To help you decide which services you should offer, we surveyed more than 150 cancer programs.

Support services insights: Palliative care utilization and referral patterns
How many cancer patients receive palliative care? And how are they referred to this service? Keep reading to find what our survey of more than 150 organizations revealed.

Support services insights: How organizations are providing palliative care
To help you learn from your peers, we surveyed more than 150 cancer programs about the types of palliative care services their institutions offer and how each service is staffed in our 2015 Support Services Volumes, Staffing, and Operations Survey.

Support services insights: How to take survivorship to the next level
Beyond meeting the Commission on Cancer requirements for providing survivorship care plans, many organizations are interested in survivorship clinics as a way to improve patient satisfaction and quality of care. Read on to see how your peers are using survivorship clinics to meet patients’ physical and psychosocial needs after treatment.

Support services insights: How should you provide and bill for genetic counseling?
Cancer program leaders have approached genetic counseling services in innovative ways given the staff shortage and limited reimbursement, but what approach is best for your organization? To help you find out, we surveyed more than 150 cancer programs about their genetic counseling services.

Support services insights: See how you stack up on survivorship care plans
According to a 2014 Oncology Roundtable member survey, the Commission on Cancer standard that members are most concerned with meeting is providing survivorship treatment summaries and care plans. To help you compare your program to others across the country, we asked about survivorship in our 2015 Cancer Support Services Volumes, Staffing, and Operations Survey.

How does your patient navigation program compare to 140 peer institutions?
We recently surveyed Oncology Roundtable members about their program’s cancer support services, including detailed questions on their navigation program’s volumes, staffing, and operations. Read on to see how your patient navigation program stacks up against your peers’.

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