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Oncology Dashboard Toolkit

To successfully run a cancer program and demonstrate its value, program leaders need to closely monitor their program’s financial, quality, and operational performance, in addition to patient satisfaction. However, tracking cancer program performance can be challenging without the right tools in place.

When used effectively, a service line dashboard is one of these tools. In Measuring Oncology Service Line Performance, we discuss three imperatives for effective dashboard utilization:

  • Imperative 1: Select the Right Metrics
  • Imperative 2: Improve Dashboard Data Collection
  • Imperative 3: Derive Value from Your Dashboard

To evaluate your performance on each imperative and identify opportunities for improvement, start with the Oncology Dashboard Self-Assessment.

Then, use the resources below to help you start making the most of your dashboard, and download our infographic as a quick reference guide.


Imperative 1: Select the Right Metrics

Metrics are the foundation of any oncology service line dashboard. But with an infinite number of possible metrics, it’s critical to identify a concise but diverse list of metrics that:

  • Align with the goals of the dashboard
  • Are meaningful to the intended audience
  • Are feasible to track

Use the tools below to help you identify and assess potential metrics to include in your dashboard.

Oncology Dashboard Metric Picklists: Browse this compilation of metrics that we collected from Oncology Roundtable members to see which metrics your peers are tracking.

Cancer Quality Dashboard Metric Selection Tool: Use this tool to identify cancer quality metrics that have been endorsed by one or more quality organizations (e.g., QOPI, NQF).

Measuring Service Line Performance in a Value-Based Market: Read our Service Line Strategy Advisor’s research briefing for guidance on how to expand your dashboard to assess performance on value-based strategic initiatives and a starter list of value-based care metrics for the oncology service line.

Metric Selection Playbook 2.0: Follow the seven steps outlined in this playbook to help you refine your cancer quality strategy and prioritize metric selection.

How to Use Scorecards, Data, and Creativity to Demonstrate Oncology’s Value: Watch this webconference to learn best practices for creating dashboards and scorecards as well as different strategies for crafting a compelling case for oncology investment.


Imperative 2: Improve Dashboard Data Collection

After you select the right metrics for your dashboard, the next step is to think about how you’re going to get the data you need into the dashboard.

Move Toward Structured Physician Documentation: Read this resource to learn about the main causes of poor-quality documentation and how you can improve quality data collection at your organization.

Improve Efficiency of Data Abstraction: Examine this resource to learn about how you can improve the efficiency and automation of your data abstraction tools by creating simpler ways for abstractors to access and search patient health data.

Ensure Robust Data Collection Process: The oncology service line’s multidisciplinary nature and outpatient orientation hinder oncology programs’ ability to collect and report quality data. Use this resource to learn how to address those challenges and improve your program’s data reporting process.

Getting Started on Data Governance: Use our Health Care IT Advisor’s action planning tool to learn how to organize and manage data to optimize its use for operations and analytics and bolster IT efforts to maximize value from IT-related investments.

The Seven Simple Principles of Health Care Data Governance: Read this report to learn how to implement effective data governance practices to ensure data’s accuracy, completeness, and consistency of use throughout your organization.

Compendium of Dashboard Platforms: Read this guide for an overview of general and oncology-specific third-party dashboard platforms that can help automate all or part of the dashboard data collection process.

Develop an Integrated Data Warehouse: Read this study chapter to understand the benefits of a data warehouse and see two approaches to developing one.

Business Intelligence and Analytics in Health Care: Use our Health Care IT Advisor’s cheat sheet to understand what business intelligence is, how it is applied in health, why it’s important, and how it affects health care providers and IT leaders.

Build a team responsible for data collection: Read this case study to learn how one health system overhauled their data analytics infrastructure to provide dedicated support for collecting data for the cancer service line.

Cancer Workforce Planning Discussion Guide: Use this discussion guide to have a collaborative conversation with your HR colleagues about the changes occurring within cancer care and how they will impact cancer center staffing needs.

Move Toward Real-Time Quality Tracking: Read this report to learn more about collecting and leveraging quality data, and how your organization can strive toward real-time quality tracking.

Oncology Business Plan Template: Download and customize this tool with organization-specific information and data to help you make the case to executives for cancer program investments, such as dedicated analytic support.

Sample Job Descriptions for Analytic Support Roles: Download these job descriptions to guide the design of analytic support roles for the oncology service line at your institution.


Imperative 3: Derive Value from Your Dashboard

Next, you need to employ strategies to ensure that you and other users gain meaningful insights from your dashboard.

Oncology Benchmarking Data Sources: Use this guide as a starting point for finding benchmarks for staffing, productivity, quality, tumor site, and employee and patient satisfaction metrics in your oncology dashboard.

Oncology Volumes, Staffing, and Operations Benchmark Generators: Use our interactive infusion center, radiation therapy, medical oncology clinic, and support services benchmark generators to identify national benchmarks for your dashboard metrics.

Cancer Quality Dashboard Metric Selection Tool: Use this tool to identify benchmarks for cancer quality metrics that have been endorsed by one or more quality organizations (e.g., QOPI, NQF).

The Oncology Hospital Operations, Quality, and Finance Benchmark Generator: Use this tool to get instant access to Medicare benchmarks for cancer-specific financial, operational, and quality data without any hassle.

How to Make the Most Out of Benchmarks: Read this research briefing to learn five questions you should ask before, during, and after benchmarking.

Physician Performance Improvement Toolkit: Use this to help guide conversations with physicians around data. It includes a conversation guide, role play activity and grading grid, and case study.

Data-driven decision-making: Review this excerpt from our research to learn how to use data as a common language to assess system performance and assign accountability for ongoing performance analysis.

Using data to guide meaningful conversations: Read this case study to learn how one health system leveraged data to reduce non-value-added oncology care.

Improve Benchmarks and Share Best Practices: Check out this resource to learn more about regional collaborations that share data, benchmark performance, and drive improvements.

Implement Accountability Mechanisms to Maintain Focus: This resource discusses how to ensure that clinicians and staff are held accountable for quality performance.

Oncology Dashboard Library: View our collection of scorecards and dashboards. Scorecards measure the service line’s progress toward institutional strategic goals. Dashboards measure day-to-day service line performance but may also include information on progress toward institutional strategic goals.

Oncology Service Line Scorecards

Comprehensive Oncology Service Line Dashboards

Specialized Oncology Dashboards


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