Understand how we got here — and how to move forward.



Delivering and demonstrating clinical quality excellence in oncology

Delivering high-quality care lies at the heart of every cancer program. Yet, demonstrating care quality has always been challenging and will become increasingly so given emerging value-based market mandates.

To help, we have resources for the four major questions cancer programs will encounter along the way:


How can I assess my program’s clinical quality?

The three steps below will help you evaluate the quality of your cancer program on an ongoing basis.

Step 1: Understand what high-value cancer care means.

Read the Strategic Road Map for Cancer Quality to learn five steps oncology service line leaders should take to create a value-based quality strategy. Then, use our Build the High-Value Cancer Care Team report to learn six tactics to make the most of your cancer care team, extend capacity through technology, and manage patients across the continuum.

Step 2: Identify opportunities for improvement.

These three practices will help you build a platform for strategic quality improvement:

  • Analysis-guided program design: A system-wide effort to reduce care variation by bringing together physician, staff, and patient input to isolate the most important, actionable metrics and translate those into action.
  • Templatized patient pathways: Care maps that give providers a global understanding of the care process, reveal problematic transition points or processes, and set the stage for targeted performance improvement.
  • Customized patient tracking: Commercial and homegrown solutions to help manage patient information across the course of treatment, ensuring that patients have access to timely, high-quality care.

Step 3: Create a performance tracking initiative.

Finally, you’ll need the infrastructure to routinely measure your quality performance. This is inherently challenging with data integrity and system integration hurdles. Start by reading our best practice for creating a tumor site-specific quality database.

Then, use the Cancer Quality Dashboard Metric Selection Tool to develop a customized, tumor site-specific dashboard. Our tool includes benchmarks supported by clinical literature and endorsed by national quality organizations. And review the quality metric picklist, which highlights metrics your peers are tracking at their organizations. You can use the Metric Prioritization Worksheet to rank the quality metrics you have identified and create a “pick list” of the most appropriate quality metrics for your cancer program. Explore the Oncology Dashboard Toolkit for more information on selecting the right metrics, improving dashboard data collection, and deriving value from your dashboard.


How do I prepare to adapt my quality strategy to a value-based world?

As we transition from fee-for-service to value-based reimbursement, cancer providers will need to deliver on the longstanding goals of delivering high-quality care at a reduced cost.


How can I address specific challenges related to delivering high-quality care?

Based on our research and data analysis, most cancer programs have three significant and immediate opportunities to improve care. Check out our Launch cancer care transformation infographic to start, and then tap into the resources below.

Opportunity 1: Reduce unwarranted care variation and ensure adherence to care standards.

Opportunity 2: Identify and manage urgent symptom needs.

Opportunity 3: Improve care delivered at the end of life.


How do I demonstrate my program’s clinical quality to patients, payers, and other stakeholders in my market?

Once you have improved cancer program’s ability to deliver high-quality care, it is important to communicate about that quality with stakeholders in your market, especially cancer patients.

Opportunity 1: Achieve cancer program accreditation.

Opportunity 2: Learn what matters to cancer patients.

Opportunity 3: Provide specialized clinical services to differentiate your cancer program.

For more best practices in delivering high-quality cancer care, view our Six Priorities to Drive High Quality Cancer Care webinar.

Have a Question?


Ask our experts a question on any topic in health care by visiting our member portal, AskAdvisory.