Key finding: Consumers who previously have a first-hand experience with post-acute care are more willing to accept post-acute care and view this care more positively.
Action step: Familiarize patients and families with the post-acute experience before—and during—their post-acute stay.
Related resources:
- Consumer Scorecards: Consumer Decision Guide for Post-Acute Care
- Expert insight: Five Tips to Build Consumer Trust with Patient Storytelling
- Cheat sheet: What to Expect from Post-Acute Care