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Case Study

How Royal Wolverhampton centralized workflow decisions to reduce length of stay

10 Minute Read


The organization

The Royal Wolverhampton NHS Trust, is an acute care provider with three hospitals and more than 20 community sites located in Wolverhampton, England, UK.

The approach

The Royal Wolverhampton NHS Trust implemented a real-time location system (RTLS) technology and centralized staff in a command center to more accurately track workflow data and direct resources. This centralized workflow decision-making and provided an integrated approach to tackling bottlenecks across the organization.

The results

The Royal Wolverhampton NHS Trust cut average length of stay in their medical units nearly in half and significantly decreased the average time to turnover beds.



How Royal Wolverhampton centralized real-timedata to improve patient flow 

Due to significant capacity restraints, The Royal Wolverhampton NHS Trust invested in a real-time location system (RTLS) to quickly identify care delays across the organization. While the technology was initially helpful, the biggest impact came after The Royal Wolverhampton NHS Trust centralized their patient flow team into a command center—shifting workflow and bed placement decisions from unit-by-unit to hospital-wide.


The four steps

Leaders at The Royal Wolverhampton NHS Trust changed how they made patient flow decisions through four steps:

  • Step

    Invest in RTLS technology

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  • Step

    Centralize RTLS data in a command center

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  • Step

    Redeploy staff to support the command center

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  • Step

    Use-real time data to make informed patient flow decisions

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Real-time data improves decision-making, eases capacity

The Royal Wolverhampton NHS Trust’s RTLS system combined with the Care Traffic Control Center heavily streamlined staff work and improved workflow decisions.


Decrease in average length of stay in medical units


Decrease in average bed turn time per day


Reduction in surgical cancellations


Decrease in emergency department breaches (when a
patient remains in the ED for more than 4 hours)

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