Service rationalization toolkit


Service closure or consolidation can support health system growth, quality, and cost goals. But health system leaders considering rationalization face a series of challenges in identifying the right opportunities, making collaborative decisions, and implementing change. Use our toolkit on service rationalization to guide your work through each step of the process.


Step one: Identify priorities for service rationalization

Start by identifying the right services to consider for rationalization based on your goals, performance, and current service distribution.



Step two: Collaborate on decision-making

Incorporate diverse viewpoints in a decision process to ensure that rationalization is the right choice and to secure buy-in from system and site leaders who might otherwise oppose the decision.



Step three: Operationalize the rationalization decision

Ensure a smooth transition to your new system service distribution by checking your operational blind spots and communicating with patients.


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