What is it?
RSOs allow patients and existing providers to access specialist consults for complex cases without the need for in-person encounters. Patients or referring providers request an RSO and a specialist or subspecialist reviews the case and either confirms a diagnosis and proposed course of treatment, or recommends further testing or new treatment plans based on specialty expertise.
The most common populations who use RSOs include patients with complex or life-threatening conditions and patients in rural areas.
RSO companies offer a variety of service models to facilitate specialist opinions. Service companies rely on administrative staff to procure all relevant documents and pass these to specialists, while software companies optimize technology to streamline labor-intensive document consolidation. Both service and software companies transfer patient records and clinical information to the specialist for review.